Certified AI Assisted Business Consultant 🟩​​ Trusted by UK SMEs

Last updated: 1st October 2025

My Biz Solution Limited (“My Biz Solution”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you:

- Visit our website at www.mybizsolution.uk

- Use our services or the Platform (as defined in our Terms of Service)

- Interact with us via email or other electronic means

By accessing or using our Platform, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Platform.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you (for example, via email or site notice). You are also responsible for checking for updates.

This Privacy Policy works together with, and is subject to, our Terms of Service.

1. Information We Collect

We collect two broad categories of information:

1.1 Personal Information
This is information that identifies you or allows you to be identified, including (but not limited to): Name, Email address, Phone number, Job title / Department, Company name, Billing / payment information, or any other information you choose to submit (e.g. via forms, contact messages)

1.2 Non‑Personal Information
Information that does not identify you directly, such as: Pages viewed, time spent, navigation paths, Device and browser metadata, Aggregated usage statistics, IP address (in anonymised or pseudonymised form).

We collect this information:

- Directly from you, when you submit forms or contact us

- Automatically, via cookies, pixels, scripts or similar technologies (see our Cookie Policy)

- From third parties, where permitted — e.g. analytics providers or integration partners

2. Legal Bases for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases to process your personal data:

- Consent (for example, for marketing or non-essential cookies)

- Performance of a contract (e.g. to deliver services you’ve signed up for)

- Legal obligation (e.g. tax or recordkeeping requirements)

- Legitimate interests (e.g. security, fraud prevention, analytics)

We assess our interests against your rights before using legitimate interest as a basis.

3. How We Use Your Information

We may use your information to:

- Operate and maintain the Platform

- Personalise your experience

- Communicate with you

- Send marketing (with consent or where allowed by law)

- Prevent fraud and enforce legal rights

- Analyse usage and improve our services

- Generate aggregated insights

4. Cookies and Similar Technologies

We use cookies and similar technologies for essential and functional purposes. These may include:

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Some cookies are required for the site to function. Others are set only when you give consent via our cookie banner. See our Cookie Policy for a full breakdown of cookies used and how to manage your preferences.

5. Data Retention

We retain personal data only as long as necessary:

- Contact/form data: typically up to 3 years

- Analytics/logs: anonymised after ~12 months

- Financial data: retained for legal compliance

Where appropriate, data is anonymised and retained for statistical analysis.

6. Sharing and Disclosure

We may share your information with:

- Service providers (e.g. hosting, analytics, CRM)

- Business partners (where you request integration)

- Affiliates, for internal administration

- Legal authorities, when required

We may also share aggregated data that does not identify individuals. We do not sell your data.

7. International Transfers

Your data may be stored or processed outside the UK. We ensure legal safeguards are in place, such as:

- UK adequacy regulations

- Standard Contractual Clauses (SCCs)

- Contractual protections with processors

8. Children’s Privacy

We do not knowingly collect data from anyone under 16. If we learn that we have, we will delete it. Please contact us if you believe a child’s data has been submitted.

9. Your Rights

Under the UK GDPR, you have rights to:

- Access your data

- Correct inaccurate information

- Request erasure

- Restrict processing

- Object to processing

- Withdraw consent

- Request data portability

- Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, email us at [email protected]

10. Marketing Communications

We will only send you marketing messages if you’ve consented, or if you are an existing customer (soft opt-in). You can unsubscribe at any time using the link in our emails.

11. Security Measures

We implement appropriate administrative, technical, and organisational security measures to protect your personal data from unauthorised access, loss or misuse.

12. Updates to This Policy

We may update this policy at any time. If changes are significant, we’ll notify you. Otherwise, changes will take effect when posted.

13. Contact Us

If you have any questions or wish to exercise your rights, contact us:

Email: [email protected]
Postal: My Biz Solution Limited, 124 City Road, London, EC1V 2NX, United Kingdom
Supervisory Authority: Information Commissioner’s Office – www.ico.org.uk